Shipping & Delivery
Delayed or Lost Orders
While most orders arrive within the estimated timeframe,
occasional postal delays can occur.
Royal Mail considers items lost after:
• 10 working days for UK orders
• 20 working days for international orders
If your order has not arrived after this time, please contact us
and we will happily arrange a replacement or refund.
Returns
If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.
Items must be:
• unused
• in original condition
• returned in original packaging
Return postage costs are the responsibility of the
customer unless the item is faulty.
Processing Times
Orders are processed within 1–4 working days.
Orders are often dispatched on Wednesdays and Sundays, although during busy periods orders may be dispatched daily.
You will receive a confirmation email once your order has been shipped.
Incorrect Addresses
Please ensure your shipping address is correct when placing your order.
We cannot be responsible for items delivered to an incorrect
address provided by the customer.
Returns & Refunds
Non-Returnable Items
Unfortunately, we cannot accept returns or refunds for:
• personalised items
• custom orders
Please double-check all spelling and personalisation
details before placing your order.
UK Delivery
All UK greeting card orders are sent via Royal Mail First Class.
Estimated delivery time after dispatch:
• 1–3 working days
Please note that delivery times are estimates and can occasionally
vary due to postal delays.
International Delivery
International orders are shipped via Royal Mail International Standard.
Estimated delivery times:
• Europe: 5–10 working days
• Rest of World: 7–14 working days
Please note that international orders are not tracked and delivery times may vary depending on your country’s postal service.
Customers are responsible for any customs duties or import taxes charged by their country.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery
and include photos of the item and packaging.
We will arrange a replacement or refund where appropriate.